At Nebcoaroma, we pour our hearts into crafting items that bring peace and beauty into your life. From the moment our natural aromas are blended to when they gently arrive at your door, we ensure the highest standards of quality and purity. To uphold the sacred trust you place in us, and to guarantee the pristine quality of every single item, we've carefully shaped our policy with your ultimate experience in mind.
A Note on Purity: All Sales Are Final.
Due to the intimate and sensitive nature of our aromatherapy and wellness products – including essential oils, diffusers, and personal care items – and for reasons of hygiene, purity, and product integrity:
All sales made at Nebcoaroma.com are considered final.
Once our products leave our sanctuary, we cannot guarantee their environmental conditions or handling, which can impact their potency and cleanliness. This strict policy ensures that every new product you receive is untouched, untampered, and of the highest quality, just as nature intended.
Your Hygiene & Safety
Product Purity & Potency
Commitment to Every New Customer
Our Promise for Perfection: When Things Aren't Quite Right.
While we do not accept returns or offer refunds for change of mind, your complete satisfaction and trust are paramount. We understand that sometimes, unforeseen circumstances occur during shipping.
If an item arrives to you in a damaged condition or if you receive a different product than what you ordered, we are here to help make it right.
How to Address an Issue:
Notify Us Promptly: Please contact our compassionate customer support team within 48 hours of your delivery. This allows us to investigate thoroughly with our shipping partners.
Share Visuals: We kindly request you provide clear photos of the damaged/incorrect item and its packaging. This helps us understand what went wrong and process your request efficiently.
Our Solution: Upon verification, we will happily arrange for a replacement of the correct item to be sent to you at no additional charge. We aim for a seamless resolution.
Please note: Claims made after 48 hours or without proper photographic evidence may not be eligible for a replacement.
Guiding Your Choice: Empowering Your Purchase.
We wholeheartedly encourage you to explore our product descriptions, dive into our ingredient lists, and consider the aromatic profiles carefully. Each product page is designed to offer a complete sensory preview.
Should any questions arise before you make your selection, please do not hesitate to reach out to our compassionate customer support team. We are here to guide you to the perfect aroma and product for your unique needs, ensuring your Nebcoaroma experience is one of pure delight from the very beginning.
Your peace of mind is important to us. If anything in this policy feels unclear, or if you simply wish to connect, please reach out. We are here to listen with an open heart:
